Ruud Willems is Commercial Manager Assembly, he likes to take over production from customers. This does involve a bit of awareness, customers are often unaware of the ‘Total Cost of Ownership’ or TCO: “Using an Excel file, I can make all hidden costs visible, which is often very enlightening for the customer.” Why do customers … Continued
“Our colleagues at MULTIFIX Shanghai and the suppliers they have been working with for years move heaven and earth when we ask. You can hardly get that done in other parts of the world. Although Turkey also has a good work ethic. We are now also establishing contacts there. The time-to-market will then be a … Continued
“We do not sit in the customers’ chair. For example, if the customers wants us to produce a hinge in China, we cannot judge how much tolerance it may have. That’s something the customer knows best.” How do you help customers with outsourcing their production? “When a customer asks if we van produce their product … Continued